Kodak Error UI File Is Missing (101-8200)...

I have a Kodak printer model ESP 5250. Over the weekend, I got a prompt to upgrade my printer software. After I acknowledged the prompt, the upgrade downloaded and installed automatically. After a reboot, I found that my scanner had decided to not work. That was quite the serious development, so, I opted to roll back the printer software to the previous version. In order to do that, I had to use the dreaded system restore.

I ended up having to pick a restore point about two weeks ago. After waiting for the system restore to run its course, the printer software had been successfully restored, but, after a few minutes, I got a pop up box that indicated that the UI File Is Missing (Error Code 101-8200). I clicked on the error message link and it brought me to what turned out to be a completely unhelpful page that suggested installing various useless bits and pieces (like European font files) and reinstalling the printer software.

I tried reinstalling the printer software from the original installation media, but, found much to my displeasure that the installer refused to work while the error was unresolved. Then, I found that I couldn't even uninstall the software as the uninstaller wouldn't function while the error remained unresolved. Kodak offers a software cleanup tool for this very circumstance which, quite inconveniently, didn't actually remove the software. Eventually, I had to manually delete the offending files before I could re-run the installer.

Unfortunately, the install software ended up downloading and installing the same non-working version of the printer software. Even though I had the original media, there was no option to do an offline-only install. So, after this disaster, I had to do yet another system restore to revert the printer software to the previously working version.

After the second system restore, the error popped up again. But, aside from the annoying pop up error box, the printer and scanner were working just fine. So, I tried using my firewall to block the executable, but, since the executable doesn't need internet access, the firewall block didn't actually have any effect. So, then I decided to just delete the offending executable. I used the task manager to identify the location of the executable that powered the offending pop up. After locating and deleting the offending executable, the pop up box didn't return. The printer software is very likely still not happy, but, at least I can still print and scan and there have been no complaints from the software.

Since I wasn't able to find any useful information about this issue on the web, I thought I would share my experience.

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